FAQ

FREQUENTLY ASKED QUESTIONS

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General

What is the EllaDerm guarantee?

We know you are going to LOVE our products. Our dermatologist created line is designed with premium and effective ingredients that will deliver results you’ll feel and see. Go ahead – take some before and after photos, you’ll see!

How do I contact EllaDerm?

We are always happy to hear from our customers! Contact us anytime via email at info@elladerm.com or call us 858-900-2766. Just let us know how we can help and be sure to include your phone number and your order number, if applicable.

Office Hours:

Monday-Friday: 8am-5pm PST

Have a skin concern or issue?

If you have a particular skin condition or concern, you can always submit a secure online visit to Dr. Calame. Say goodbye to appointments, commutes, and waiting rooms.  Visit Dr. Calame online without leaving home by going to SkyMD!

Sales

Can I send EllaDerm products as gifts?

EllaDerm products make wonderful gifts! We are always happy to add a gift note and receipt, and ship the product out on your behalf, at no extra cost. All products are packaged in our EllaDerm organza bags!

Do you have promotion codes I can use?

We do run special promotions from time to time and share these promotion codes via email. You are always welcome sign up for our emails and to use these codes while they are active.

What forms of payment are accepted by EllaDerm?

EllaDerm welcomes all credit and debit cards.

Are there EllaDerm gift cards?

Who wouldn’t love an EllaDerm gift card – right? We are working to create an e-gift card very soon, but in the meantime, you can certainly send our products as gifts!

Can I place a recurring order?

We love when our products arrive just when we need them! While we are working on it, we are not able to offer replenishment service at this time. However, you are welcome to visit your account on our site and simply re-order anytime.

Am I able to make changes to or cancel an existing order?

We work hard to ship out our orders straight away, so you receive it promptly. If you would like to make a change or cancel an order, please send us an email and we will do our best to process the change or cancellation. Please be aware that we may not always be able to do so, in the event that your order has already been fulfilled.

Products

Where are EllaDerm products made?

We are proud to share that ALL EllaDerm products are made in the United States.

Could I be allergic to EllaDerm products?

EllaDerm products have been thoroughly tested by Dr. Calame and we do not anticipate any allergic reactions. That said, we do list the ingredients on each product page and we encourage you to review them carefully before purchasing to ensure that you are not allergic to any particular ingredients. If you do have questions, please don’t hesitate to reach out!

Can I purchase EllaDerm products at any retailers?

EllaDerm products are available at our clinic locations- Poway Dermatology and our new clinic (opening fall 2018).

Shipping

How much does shipping cost?

Elladerm.com offers FREE overnight shipping on all U.S. merchandise orders $20 and over (excluding taxes). For shipments totaling less than $20, there is a delivery charge of $5.24 for overnight shipping. All orders are shipped overnight.

Is expedited shipping available?

We currently do not offer expedited shipping, but we expect our products to arrive in a day or two. If you do need a delivery or a gift to arrive right away, do give us a call and we’ll see what we can do.

Will I receive confirmation of the order I placed?

Yes, you will receive an email confirmation of your order as soon as it is placed. If you don’t see it in your inbox within a few minutes, please be sure to check your spam or junk folder.

Will I be able to track my order?

Of course! We will send you a tracking link as soon as we ship out your order.

What if my products are damaged in during shipment?

You are welcome to return or exchange your products. However, there is a flat return shipping and processing fee of $9.

Can you ship to my P.O. box?

Unfortunately, we are not currently able to ship to a P.O. box, only residential and commercial addresses.

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